Supply Chain Analyst
Posted Updated
Passionate, driven people dedicated to making a difference in healthcare.
SpecialtyCare is a leading provider of clinical services to hospitals. We partner with hospitals to drive, sustain, and accelerate high performance. We offer a portfolio of solutions that include neuromonitoring, perfusion, surgical assist, autotransfusion, minimally invasive surgical support, and sterile processing. SpecialtyCare’s clinicians focus their efforts to improve operational efficiencies, improve outcomes, and maintain exceptional levels of satisfaction. We compete on results.
Job Summary\:
As Supply Chain Analyst, Equipment & Direct Sales You will help ensure customers are highly regarded and receive exceptional service. You will be responsible for coordinating and placing equipment orders for customers based on the specifications and clinical requirements of our hospital clients. In addition, you will act as the contact for Direct Sales customers, processing incoming requests and purchase orders and for placement and tracking of related supply orders. As a valued member of the team, you will provide feedback and support, identifying areas of process improvement, to management.
Customer Service
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Review daily invoices generated for direct sales and finalize for processing.
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Review, qualify, enter and confirm customer purchase orders. Provide customers with updates regarding backorders and shipping delays.
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Follow up with Accounts Receivable Department for POD requests, credits or billing issues as needed.
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Confer with customers by telephone and email to provide information about products and services, to take or cancel orders, or to obtain details of complaints.
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Recommend improvements in products, packaging, shipping, service, or billing methods and procedures in order to prevent future problems.
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Release orders for billing once shipment has been confirmed from manufacturer or warehouse.
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Develop constructive and cooperative working relationships with those on your team and cross-functionally. Provide and maintain great customer support with internal and external customers.
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Follow up with Clinicians and Associates, communicating any delivery issues related to products purchased. Assist in the tracking of lost or misdirected freight and document resolution.
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Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
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Resolve customers' service complaints by performing activities such as exchanging or returning merchandise.
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Check to ensure that appropriate changes were made to resolve customer’s problem.
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Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
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Refer unresolved customer grievances to designated departments for further investigation.
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Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
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Compare disputed merchandise with original requisitions and information from invoices, and prepare credits for returned goods.
Purchasing
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Coordinates activities involved with procuring goods and services, based on customer orders.
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Confer with vendors to obtain product or service information, such as price, availability, and delivery schedule.
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Prepare and submit purchase orders to suppliers.
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Maintain manual or computerized procurement records, such as items or services purchased, costs, delivery, product quality or performance.
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Recommend, develop and implement purchasing policies, procedures, and standards to reach organizational short, intermediate and long term goals.
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Discuss defective or unacceptable goods or services with supplier quality control personnel and others to determine source of trouble and take corrective action.
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Approve invoices for payment as needed.
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Expedite delivery of goods to users as needed.
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Work with Accounts Payable and Accounts Receivable to resolve any billing/invoicing issues.
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Process Return Goods (RGA/RMA) to suppliers for credit. Process defective product complaints from initialization and follow through to completion with the credit from supplier.
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Adhere to ethical and quality standards and their implementation for all goods or services.
Equipment Order Processing
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Review and analyze Equipment Requests received from Financial Planning & Analysis for completion and accuracy.
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Seek approval from Vice President and Director of Supply Chain for release of purchase orders.
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Process requisitions and purchase orders for specified equipment.
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Communicate to all concerned Associates once orders are placed and confirmed by suppliers.
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Coordinate deliveries and notify team of any issues or delays.
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Submit completed documentation to Billing for orders when equipment is for resale.