Supply Chain Coordinator

Job Summary:

The Strategic Sourcing Coordinator is responsible for maintaining accurate supply chain data and ensuring timely material flow by managing purchase order status, publishing promise dates in the ERP system, and resolving aging or stagnant orders. This role works cross-functionally with procurement, planning, finance, and suppliers to support on-time delivery, and ad hoc expediting. The position also supports internal financial processes, including credit memo processing and issue resolution.

Responsibilities

1. Publish, update, and maintain accurate promise dates for purchase orders within the ERP system
2. Proactively track, chase, and resolve aging or stagnant purchase orders with suppliers and internal stakeholders
3. Monitor supplier acknowledgments, lead times, and shipment status; escalate risks to delivery as needed
4. Support inventory management efforts by identifying delayed, excess, or at-risk materials
5. Communicate order status updates clearly to Pipe team
6. Support additional Pipe Team and procurement activities as assigned

RGA Coordination and Exception Management

1. Coordinate and oversee the RGA process to ensure timely and accurate resolution of return-related issues.
2. Review RGA requests and supporting documentation to determine completeness, routing, and required follow-up.
3. Serve as the primary liaison for operational RGA issues, coordinating with Finance, Inventory, Quality, Planning, and site personnel as needed.
4. Resolve routine issues and exercise judgment in escalating nonstandard, financially sensitive, or operationally significant exceptions.
5. Identify trends in RGA activity and recommend corrective actions, process improvements, and training opportunities to reduce recurring issues.
6. Help ensure ERP accuracy and policy compliance for transactions associated with returns, credits, inventory movement, and related work order impacts.