dozee

Discussion

Supply Chain Executive

Summary

Manages return operations, ticket handling, and reverse logistics for a healthcare AI company, coordinating with customers, field teams, and logistics partners to ensure timely resolution and data-driven process improvements.

We are looking for a detail-oriented and proactive professional to manage return operations, ticket handling, faulty return requests, and replacement/repair coordination. The role requires strong coordination skills, inventory visibility management, timely execution, and the ability to generate data-driven insights for operational improvement.

Key Responsibilities

  1. Return & Ticket Operations

  • Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.

  • Ensure timely closure of open tickets as per defined SLAs.

  • Coordinate with customers, field teams and logistics partners for smooth resolution.

    1. Reverse Logistics & Pickup Coordination

  • Accelerate return pickups by proactively coordinating with logistics partners.

  • Track pickup status and ensure timely movement of return goods.

  • Follow up on pending pickups and escalations.

    1. Inventory & Receiving Management

  • Maintain inventory visibility for all returned assets.

  • Support a streamlined receiving process by ensuring accurate inwarding of return materials.

  • Minimize inventory discrepancies through proper reconciliation and verification.

    1. Faulty Returns & Assessment

  • Ensure timely processing of faulty returns.

  • Coordinate inspection, assessment, repair, or replacement actions.

  • Ensure proper and timely assessment of returned goods.

    1. Data & Reporting

  • Maintain record visibility for all return transactions.

  • Prepare daily/weekly/monthly return and closure reports.

  • Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.

  • Identify process bottlenecks and recommend corrective actions.

    • Required Skills

  • 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,

  • or repair/replacement management.

  • Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.

  • Strong coordination and follow-up skills

  • Excellent communication Skill

  • Experience in ticketing / CRM systems

  • Inventory reconciliation and record management

  • Proficiency in Excel / Google Sheets

  • Analytical mindset with reporting skills

  • Ability to manage multiple return cases simultaneously

    • About Dozee (www.dozeehealth.ai)

    Vision & Mission

    Save Million lives with Health AI

    Dozee is India’s leading AI-Powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS). A solution that continuously monitors patients and provides early warnings of clinical deterioration, enabling timely interventions and enhancing patient safety in hospitals, nursing facilities and patient homes. A "Made in India for the World" solution, Dozee has pioneered the world’s first non-contact blood pressure monitoring system. Trusted by leading healthcare providers in India, the USA, and Africa, Dozee is transforming patient safety and care by enhancing outcomes and reducing costs.
    Dozee is adopted by 300+ hospitals and monitors 16000+ beds across 4 countries. Dozee has monitored over 1 Mn Patients, Delivered 35000+ Life Saving Alerts and Saved 10 Mn+ Nursing Hours.

    Videos

    1. Science Behind Dozee : Ballistocardiography & Artificial Intelligence

    2. 100 Dozee deliver 144 life saving alerts and INR 2.7 Cr of saving - Sattva Study

    3. Dozee saves life of a mother at home

    4. Leading Healthcare Game changers work with Dozee

    5. Introducing Dozee VS

    6. Dozee Shravan - A clinical grade RPM service

    Dozee in News:


    • A tertiary care hospital study published in JMIR, validated Dozee’s Early Warning System (EWS), showing it identified 97% of deteriorating patients, provided alerts ~19 hours in advance, and generated 5x fewer alerts, reducing alarm fatigue and improving patient outcomes.

    • A study at King George Medical University, Lucknow, and published in Frontiers in Medical Technology demonstrated that Dozee’s automation can potentially save 2.5 hours of nursing time per shift, improving workflow efficiency and allowing more focus on patient care.

    • A study on remote patient monitoring in general wards published in Cureus found that 90%+ of healthcare providers reported improved care and patient safety, 74% of patients felt safer, and there was a 43% increase in time for direct patient care.

    • Research by Sattva, an independent consulting firm, demonstrates Dozee's substantial impact: for every 100 Dozee-connected beds, it can save approximately 144 lives, reduce nurses’ time for vital checks by 80%, and decrease ICU average length of stay by 1.3 days.

    Key Highlights

    • Founded : October, 2015

    • Founders : Mudit Dandwate, Gaurav Parchani

    • Headquarters : Bangalore, India | Houston, USA | Dubai, UAE

    • Key Investors & Backers : Prime Ventures, 3one4 Capital, YourNest Capital, Gokul Rajaram, Demis Hassabis, BIRAC (Department of Biotechnology, State Bank of India, and Dinesh Mody Ventures, Temasek Foundation, Horizons Ventures

    • Stage : Series A+

    • Team Strength : 280+

    • Business : Providing Continuum of care with AI-powered contactless Remote Patient Monitoring (RPM) and Early Warning System (EWS) for Hospitals and Home.

    • Certifications & Accreditations : ISO13485:2016 Certified, ISO27001:2022 Certified, CDSCO Registered, FDA510K Cleared for the flagship product Dozee Vitals Signs (VS) measurement system and SOC2 Type II Certified

    • Achievements

    • Forbes India 30 under 30

    • Forbes Asia 100 to Watch

    • Times Network - India Health Awards 2024 for AI innovation in Bharat Healthcare tech

    • BML Munjal Award for Business Excellence using Learning and Development

    • FICCI Digital Innovation in Healthcare Award

    • Anjani Mashelkar Inclusive Innovation Award

    • Marico Innovation For India Award

    To know more about life@dozee, click here.

    Disclaimer:

    Dozee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.” Dozee does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Dozee will not tolerate discrimination or harassment based on any of these characteristics

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