Oct 9, 2025 15 hr. ago

Supply Chain Sr Manager Customer First E2E

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Oct 9, 2025 15 hr. ago

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Panorama Supply Chain Sr Manager Customer First E2E

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At Visteon, the work we do is both relevant and recognized—not just by our organization, but by our peers, by industry-leading brands, and by millions of drivers around the world. That’s YOUR work.<h4 style="text-align: justify;">And, as a truly global technology leader in the mobility space, focused on building cross-functional AND cross-cultural teams, we connect you with people who help you grow.</h4><h4 style="text-align: justify;">So here, whatever we do is not a job. It’s a mission. As a multi-billion-dollar leader of disruptive change in the industry, we are shaping the future, while enabling a cleaner environment. No other industry offers more fast-paced change and opportunity. We are in the midst of a mobility revolution that will completely change the way we interact with our vehicles, reduce the number of car accidents and fatalities, and make the world a cleaner place. </h4><h4>Visteon is at the epicenter of this mobility revolution. </h4><h4 style="text-align: justify; ">Two major trends in the automotive industry – the shift to electric vehicles and vehicles with autonomous safety technologies – have created unique opportunities for Visteon. We are the only automotive provider focused exclusively on cockpit electronics – the fastest-growing segment in the industry.</h4><h4>And our team is ready for YOU. To show the world what you can do.</h4><h4>Key Objectives of this Role: Customer Communication and Support • Provide personalized service for Visteon Supply Chain account and manage specific customer expectations/ requests. • Proactively communicating with customers about any issues or disruptions in the supply chain. • Act as the main customer point of contact and coordinate across internal departments to meet their needs. • Holding regular meetings with customer to review performance metrics and address any issues. Supply Chain Visibility and Transparency • Work close with customers to forecast demand, anticipate needs, and align on Visteon production planning • Provide customers with full visibility into the supply chain to foster trust and better planning. • Sharing information proactively about potential delays, disruptions, or changes to inventory availability. Order Management and Fulfillment • Monitoring customer delivery performance • Communicating delivery schedules and any potential delays in coordination with Visteon • Lead cross functional teams to eliminate any fulfillment risks and delays. • Providing regular updates to customers on their ordering status. Inventory Management • Ensuring that inventory levels align with customer demand and specific customer agreements • Monitor stock levels in real time and lead actions to ensure replenishments are sent on time. Crisis Management • Managing disruptions to ensure minimal impact on customers. • Develop contingency plans for supply chain disruptions such as natural disasters, labor strikes, or transport delays Launch Readiness • Monitor and ensure launch of new programs or engineering changes according to the project milestones defined with the customer • Define cross-functional actions to mitigate and solve any potential delay Key Year One Deliverables: • Conduct quarterly surveys to gather customer feedback and insights. • Customer Ratings: Monitor and track customer ratings to assess satisfaction levels. • Develop strategies to enhance customer experience based on rating trends. • Ensure the successful launch of new programs or engineering changes according to project milestones. • Coordinate cross-functional actions to address and mitigate any potential delays. • Delivery Performance: Monitor and report on delivery performance metrics. • Develop and execute plans to minimize the impact of disruptions on customers. Qualification, Experience and Skills: Education: - Bachelor's degree in Supply Chain Management, Business, Engineering, or a related field (Master's preferred). Experience: - 5+ years of experience in global logistics, and supply chain management within a multinational organization. Knowledge: - Professional certification in supply chain / Logistics are preferable. - Proficiency in supply chain management software (SAP and QAD preferrable). - Proven experience in managing complex supply chain across multiple countries. - Strong understating of logistics, regulatory environments, and economic dynamics in the region. Skills: - Strong negotiation and conflict resolution skills. - Ability to work effectively in a fast-paced and dynamic environment. - High attention to detail and strong analytical skills. - Proficiency in English. - Strong leadership, communication, and cross-functional collaboration skills. - Expertise in automotive or electronics manufacturing supply chains is a plus. - Experience with ERP systems, demand forecasting tools, and logistics management software</h4><h4> More Good Reasons to Work for Visteon Focusing on the Future</h4><h4 style="text-align: justify; ">Our company strategy focuses on leading the evolution of automotive digital cockpits and safety solutions. This strategy is driven by constant innovation, and you will support our efforts through your role. We are recognized across the industry for innovation. We have a strong book of business that is expected to drive future growth, along with a customer base that includes almost every automotive manufacturer in the world.</h4><h4>Company Culture</h4><h4 style="text-align: justify;">Working at Visteon is a journey in which our employees can develop their strengths and advance their careers while making a difference globally. Join us and help change the world and how we interact with our vehicles. Visteon is where the best technical talent creates the future. Learn more about our culture <a href="" https:="" www.visteon.com="" careers="" company-culture="" ""="" target="" _blank""="" rel="" noopener""="">here.</a></h4><h4> </h4><h4>About Visteon</h4><h4 style="text-align: justify; ">Visteon is advancing mobility through innovative technology solutions that enable a software-defined future. Our state-of-the-art product portfolio merges digital cockpit innovations, advanced displays, AI-enhanced software solutions, and integrated EV architecture solutions. With expertise spanning passenger vehicles, commercial transportation, and two-wheelers, Visteon partners with global automakers to create safer, cleaner, and more connected journeys. Headquartered in Van Buren Township, Michigan, Visteon operates in 17 countries, employing a global network of innovation centers and manufacturing facilities. In 2024, we recorded annual sales of approximately $3.87 billion and secured $6.1 billion in new business.</h4>

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