Supply Chain Staff (Retail)
The Supply Chain Associate will be responsible for leading the distro of orders based on accounts PO and delivery schedule, and returns entry. He/She will also be responsible in allocation of orders and generation of pick tickets. He/She will manage customer service for socmed accounts. He/She will also drive improvement initiatives to ensure productivity and efficiency in the functions he/she is handling.
- Execute the global and local company’s standard, processes, policies and systems in supply chain management.
- Accurately and timely allocation of stocks based on accounts PO and delivery schedule.
- Accurately and timely processing of returns and ensures correct quantity and return reason
- Accurately and timely response to all socmed customer concerns whether thorough DM or comments.
- Comprehensive monthly reporting of all concerns received with classifications.
- Escalate to the right department any urgent queries or comments garnered from website and social media accounts.
- Collaborate with other departments to ensure timely and accurate respond to customer needs.
- Establish and maintain collaborative working relationships with customers to achieve customer satisfaction.
- Submits required periodical report and updates to management.
- Address and ensure closure all customer queries.
- Assist SC Assistant Manager on process design of difference tasks within the scope of work.
- Document and assess process within scope for improvements.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.