Supply Ops Manager (ride hailing/ last delivery)
Not all Operations roles are about keeping the wheels turning. Some are about building the engine!
That is why we're looking for someone who knows that supply is the business.
If you've built, scaled, or optimized driver supply in Ride-Hailing, Mobility, Last-Mile Delivery or Marketplace platforms, this could be your next challenge.
About the role requirements:
You'll thrive here if you have proven track record of:
- Turning KPIs into business decisions that drive marketplace growth (ride hailing).
- Scaling driver acquisition while building long-term retention strategies.
- Optimizing marketplace health by balancing driver supply and customer demand.
- Designing and executing growth strategies—not just managing day-to-day operations.
- Leading, coaching, and developing high-performing teams with a strong ownership mindset.
- Influencing cross-functional and senior stakeholders across local and regional teams, including Hong Kong.
- Challenging the status quo, identifying opportunities, and continuously improving processes through data and innovation.
We're looking for someone with:
- 4+ years in Growth, Ride-hailing Marketplace, Operations, , last delivery.
- Experience managing driver/courier supply in ride-hailing, last mile, delivery, or similar platforms (SAS).
- Proven experience optimizing: Driver acquisition, Driver activation, Driver retention, Incentives, Utilization, Fulfillment.
- Strong leadership experience.
- Advanced Excel and analytical mindset.
- Fluent English (daily collaboration with regional teams).
This is a high-impact role where you'll shape the future of our driver marketplace in Mexico while working directly with regional leadership.
claudia.sanchez@lalamove.com
WA 55 7362 3807
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
- This role follows a fully onsite work model. Are you comfortable working from our office located on Parque Lira Avenue, in Constituyentes? choose one · optional
- At Lalamove, we really care about four values: passion, execution, resilience, and humility. Which one feels most like you, and which one do you think you're still working on? written answer · optional
- Current gross salary + benefits written answer · optional
- Expected gross salary + benefits written answer · optional
- what are you looking for in terms of professional growth and organizational culture in your next role? written answer · optional
- Would you say you have a B2–C1 level of English and are comfortable holding professional conversations in English? choose one · optional
- Do you have at least 3-5 years of proven experience in Supply Operations (drivers/couriers)? written answer · optional
- Do you have at least 3 -5 years of proven experience with Operational KPIs (Fulfillment, Completion Rate, Acceptance Rate, Cancellation Rate, ETA, Utilization)? written answer · optional
- Do you have at least 3 years of proven experience in operations within the ride-hailing, last-mile, or logistics industry? written answer · optional
- Do you have proven experience in process improvement and Ops scalability? written answer · optional