Support, Administrative

The Opportunity

Reporting to the Regional Operations Lead, Eastern Region, you are responsible for reflecting a positive and professional image of the company by providing exceptional customer service on the phone, in person at reception and in writing. This position is fully office-based and requires attendance in the office five days per week. Remote work is not available for this role.

What to Expect

• Answering telephone calls and welcoming visitors with courtesy.
• Categorize Intake cases for multiple case transactions, enabling routing to the appropriate business function.
• Completing form letters and other correspondence, in accordance with standards.
• Verifying and/or proceeding with data entry of different documents.
• Updating various lists.
• Assisting staff with telephone reliability.
• Preparing and/or sorting mail.
• Handling other duties promoting the achievement of customer service and business goals.

What you Bring

• Professional, friendly and courteous in all interactions, whether with customers or co-workers.
• Perfectly bilingual in French and English.
• Perform well in a busy operation and remain calm under pressure.
• Self-sufficient, diligent and take initiative.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• High school diploma required.
• 5 to 10 years of experience as receptionist
• Preference will be given to candidates with previous administrative / reception support.
• Familiarity with Windows environment, including Intermediate MS Word and Excel.

Salary Range: $45,000 - $70,900

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.