Support Analyst 1 - Plant Operations

The Systems Support Analyst I – Plant Operations is responsible for providing technical support associated with all network communications aspects of the manufacturing plants. Areas of support include technology in the LAN, WAN, SDWAN, VPN, hardware associated with the infrastructure (physical layer – cabling, switches, routers, access points, firewalls). This position will work closely with different Plant operations engineers and IT teams to provide support for network services.

The Systems Support Analyst I – Plant Operations will be installing Cisco Meraki switches and Palo Alto firewalls as well as cross-training with convergent server visualization technologies running on Nutanix hardware. The project will be to deliver these technologies to manufacturing plant worldwide. The position will transition from a project based rollout to production long-term.

Essential Duties/Responsibilities

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Provides Daily first-tier support for all networking issues

• Meraki Switches, Palo Alto firewalls

• Cable/wiring issues

• Monitors the health of all systems under the area of responsibility

• Analyzes and troubleshoots problems, escalates or re-routes issue to higher qualified experts

• Assists in the designs and implementation of networking solutions

• Proactively monitors KPMs associated with network reliability, and if necessary, intervene and improve on those as a result of analysis

• Identifies opportunities to improve and use new ideas and networking technologies to meet or exceed business objectives

• Manages vendor relationships as it depends on daily operations needs

• Other duties as assigned

Minimum Qualifications

• Bachelor’s Degree in Information Technology or related discipline preferred.

• Minimum 3+ years of experience in ­­­­an operations support role in enterprise environments with geographically dispersed locations

• Working experience with Cisco Meraki, Palo Alto firewalls, long0-range ethernet, fiber connectivity, SDWAN and Aryaka solutions are beneficial

• Prior use of Meraki Systems Manager, Solar Winds and Palo Alto Panorama management suites are preferred

• Experience with support of multi-site, high-availability networking solutions

• Cisco, Nutanix, Windows Server/Hyper-V or related industry certifications owned or obtained within 18 months of employment required

Preferred Qualifications

• Excellent written and verbal communications skills.
• Strong organization and planning skills
• Strong interpersonal / relationship management skills
• Strong troubleshooting skills

Working Conditions and Physical Demands

• Position is based in an office environment
• Frequently exposed to high noise levels, strong odors, varying temperatures, and biohazardous conditions.
• Occasionally travel to off-site locations is required.
• Requires prolonged sitting and movement throughout office/work locations, as well as occasional use of computers and office equipment.
• Must frequently stoop, kneel, crouch, crawl, and climb or balance.
• Must be able to communicate effectively and identify potential workplace hazards.
• Requires the ability to frequently lift and/or move up to 50lbs.