Support Analyst - New Zealand
Summary:
We are seeking a motivated Support Analyst to join our engineering team in Petone, Wellington. This permanent, full-time role is ideal for entry-level candidates looking to kick-start their career in a dynamic environment. The Support Analyst will play a crucial role in providing technical assistance and support to our clients, ensuring the smooth operation of engineering solutions and contributing to overall customer satisfaction.
Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person.
- Diagnose and resolve technical issues related to engineering software and hardware.
- Assist in the installation and configuration of engineering systems and applications.
- Document support requests and resolutions in the ticketing system.
- Collaborate with engineering teams to identify and implement improvements.
- Conduct user training sessions to enhance client understanding of systems.
- Maintain up-to-date knowledge of industry trends and technologies.
Qualifications:
- Bachelor's degree in Engineering, Information Technology, or a related field (or equivalent experience).
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Basic understanding of engineering principles and software applications.
- Familiarity with ticketing systems and customer support processes is an advantage.