Support and Maintenance Services Manager

About the role

We are looking for a Support and Maintenance Services Manager to coordinate and manage functional and technical support services, guaranteeing compliance with service level agreements (SLA), operational quality, and customer satisfaction.
If you want to take the next step in your professional career and lead technological services in an innovative company, send us your CV to 𝗮𝗴𝗲𝗻𝗰𝗶𝗮.𝗴𝗲𝘁𝗮𝗳𝗲@𝗮𝗴𝗶𝗼𝗴𝗹𝗼𝗯𝗮𝗹.𝗲𝘀

What you'll do

Comprehensive Service Management: Coordinate and supervise support and maintenance services, ensuring their correct operation and the fulfillment of established objectives.

Team Leadership: Direct and coordinate multidisciplinary teams, fostering collaboration, efficiency, and the achievement of results.

Incident Management: Supervise the resolution of incidents and escalations, guaranteeing an effective response and compliance with SLAs.

Client Relations: Maintain fluid communication with clients, identifying their needs and ensuring the quality of the service provided.

Continuous Improvement and Reporting: Analyze performance indicators, prepare monitoring reports, and drive process optimization initiatives.

What we're looking for

Education: Degree in Computer Engineering, Telecommunications, or an equivalent qualification.

Experience: Minimum of 5 years of professional experience in support and maintenance services management.

Technical Knowledge: Knowledge of ITSM methodologies and service level agreement (SLA) management.

Competencies: Ability for planning, organization, team coordination, and results orientation.

What you'll get

Strategic Position: Participation in the management and improvement of key services for the organization.

Career Plan: Opportunities for growth and professional development within the company.

Work Flexibility: Hybrid work model and flexible schedule to promote work-life balance.

Competitive Salary: Remuneration in accordance with the experience and responsibilities of the position.