Support and Service Desk Manager for Bracknell

My client is looking for an experienced Service Desk Manager to lead and transform the internal facing Service Desk function. This is a senior, hands-on leadership role for someone who can deliver excellent service desk support while modernising the way service is provided. The successful candidate will take ownership of day-to-day service delivery and lead a programme of improvement across AI-enabled support, automation, portals, knowledge management etc The Manager will ensure the Service Des…