Support and Training Engineer
About DScribe
DScribe, by Unriddle Technologies Pvt Ltd, builds clinical operating infrastructure for Indian hospitals. Our tablet-and-stylus platform replaces paper inpatient records without asking doctors to change how they work. Doctors keep writing by hand, and DScribe takes care of the rest: shared access across the care team, NABH compliance, AI-generated discharge summaries and operational insights. The result is less paperwork for doctors, better coordination for care teams and clearer visibility for hospital management. Having grown largely through word of mouth, we are now building the team that will take DScribe to hospitals across India.
About the Role
We are looking for a proactive and detail-oriented Support and Training Engineer to support hospital onboarding, product implementation, technical configuration, and ongoing operational support.
In this role, you will work directly with hospital teams to ensure DScribe is configured correctly, users are trained effectively, and day-to-day operations run smoothly. You will also contribute to product quality through manual testing, troubleshooting, and continuous improvement.
This is a hands-on opportunity for someone who enjoys technology, user interaction, and making a real difference in healthcare operations.
Key Responsibilities
- Hospital Onboarding & Implementation: Assist with deploying DScribe at hospitals and ensure a smooth implementation process.
- Technical Support: Troubleshoot user issues, resolve technical problems, and coordinate escalations when required.
- User Training: Train doctors, nurses, and hospital staff to use DScribe confidently and effectively.
- System Configuration: Configure backend settings and workflows according to hospital requirements.
- Tablet Setup & Configuration: Prepare, configure, and troubleshoot tablets and related devices used for documentation.
- Canva & Case Sheet Design: Create and update case sheets, documentation layouts, and related design materials using Canva.
- Manual Testing & Quality Assurance: Test features and workflows, identify issues, validate fixes, and report bugs clearly.
- Operational Support: Provide ongoing support to hospital teams and help maintain smooth day-to-day operations.
- Problem-Solving: Identify recurring issues, suggest improvements, and work with the team to improve product usability and reliability.
Requirements
Required Qualifications
- Bachelor’s degree or equivalent practical experience.
- Basic understanding of computers, software applications, and troubleshooting.
- Good communication and interpersonal skills.
- Willingness to interact with hospital staff and provide hands-on training.
- Strong problem-solving skills and attention to detail.
- Ability to learn new tools and technologies quickly.
Unriddle Technologies Pvt Ltd is an equal opportunity
employer.