Support Assistant (Up to $3K) #NJN

Responsibilities

• Responsible for providing applications support to end users (e.g., MS Office, Windows, Glovia, etc.).

• Assist in creating report templates and customization in Glovia.

• Primary support for email administration, including user creation, password assignment, and user training on email usage.

• Assist in assigning User IDs and Passwords to determine the level of security to be attached to all applications.

• Provide secondary support to Helpdesk and End User support for PCs, laptops, hardware, and software.

• Responsible for problem troubleshooting and developing solutions pertaining to problems encountered in applications.

• Provide basic training to users for applications (e.g., Glovia, Endpoint, VPN, O365, etc.).

• Responsible for PC creation, liaising with vendors, and managing vendors.

• Responsible for assisting the IT Manager in Project Management, IT documentation, etc.

• Responsible for completing ad hoc tasks as delegated by the IT Manager.

• Required to travel to company site for on-site support.

Requirements

• Hands-on expert-level experience with two or more of the following, and strong understanding of the remaining technologies:

  • OS Administration (Linux/Windows, etc.)

  • OS Installation (Linux/Windows, etc.)

  • Microsoft applications (Excel, PowerPoint, Word, etc.)

  • OS Installation/Administration experience

  • Virtualization (VMware, Hypervisor, etc.)

  • Basic knowledge of Networking, Security, and Infrastructure

  • Basic knowledge of ERP, MES

• Demonstrated strong troubleshooting and investigative skills.
  

  Jessica Nguyen Huynh Thanh Truc

  CEI Reg. R23113787

  EA License No. 99C4599

• We regret that only shortlisted candidates will be notified.