Support Associate (part-time/full-time)
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩
We are looking for both full-time and part-time Support Associates to join our Support team in Almaty!
What you'll be doing
- Supporting our customers, courier partners and venues via live chat and phone
- Ensuring that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment.
- You can work in shifts - 5 days a week with 2 flexible days off: day shifts from 11 AM to midnight or till 7 pm. Our support is available seven days a week.
- You are able to work directly from the office
- You are fluent in Kazakh and Russian and you are able to work in English
What you’ll get by joining us
- Private medical insurance coverage
- Wolt credits cashback benefit
- Employee assistance program
- Wolt-wide training programs
- Strengthen paid sick leave
- Paid taxi from from 10PM to 6AM
- Yearly team budgets
- Fruits and drinks at the office
All our Support Associates work directly from our office, and we do not provide a possibility to work from home.
Our onboarding is scheduled for 13-22 o’clock for the first 2 weeks, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- Wolt Recruitment Privacy Statement choose one
- Are you fluent in Kazakh language? choose one
- Are you fluent in Russian? choose one
- Are you able to work in English? choose one
- Are you considering a full-time position? choose one
- Can you work onsite at our office? Unfortunately, we cannot offer remote work at this time. choose one
- Can you join our required onboarding (it’s paid and required) for two weeks, Monday through Friday, from 1 to 10 p.m.? We’ll cover your taxi from 10 p.m. in the Almaty and Astana city area! choose one
- Are you eligible to work in Kazakhstan? choose one
- How do you define excellent customer service? written answer
- Сізге бұл чат мейрамханадан түсті: «Сәлеметсіз бе! Бұл Sushi To Go мейрамханадан Майк. Біз сушиға тапсырыс алдық. Бұл тапсырысқа авокадо қажет, бірақ бізде олар таусылды. Біз не істеуіміз керек?» Сіз мұны қалай шешер едіңіз және неге? Жіберетін хабарламаларыңызды нақты көрсетіп, қазақша жауап беруіңізді өтінеміз. written answer
- Вам поступил чат от курьера-партнера во время наплыва чатов: "Привет, я Лука! Я хотел доставить заказ клиенту, но как вышел с ресторана, понял, что моя машина сломана и я не могу доставить заказ. Я сейчас стою прямо напротив метро. Что мне делать?" Пожалуйста, напишите ответ курьеру на русском языке. written answer
- Представьте, что у вас 3 чата: – Один клиент злится, что курьер опаздывает. – Другой курьер-партнер пишет, что потерялся и не может найти клиента. – Третий клиент просит изменить адрес. Какой чат вы откроете первым и почему? (максимум 2–3 предложения) written answer
- Пожалуйста, укажите предпочтительный график работы. Выбрать конкретную смену нельзя, поэтому укажите расширенный временной диапазон, в который вы готовы работать. Это поможет нам подобрать для вас подходящее расписание. written answer
- Пройдите, пожалуйста, тест на скорость печати на русском языке (нужно скопировать ссылку и перейти на нее): 👉 https://10fastfingers.com/typing-test/russian