Support Associate
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes, then read further! 🤩
We are looking for full-time Support Associates to join our Support team in Bulgaria!
What you'll be doing
- Supporting our customers, courier partners, and venues via live chat and phone for Bulgarian market
- Ensure that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
Our humble expectations
- You have great communication skills with a personal touch and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- You can work in shifts in mornings, evenings, and weekends - our support is open seven days a week
- You will work directly from the office
- You are fluent in Bulgarian and English
Next steps
All our Support Associates work directly from our office, and we do not provide the possibility to work from home.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
As published by greenhouse · 8 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (4)
- Where did you hear about this job?
- Please tell us how many hours per week you can work?
- Our support runs 24/7, and the longest shifts are 8 hours 20 minutes long. You would have a variety of day time, night time and weekend shifts. Is this okay with you?
- Please provide us with your salary expectations for this position. optional
Pick from a list (2)
- Wolt Recruitment Privacy Statement
- We work from our office located near Mall of Sofia. Is it possible for you to work from office?
Written answers (2)
- Please write in English how you would respond to this comment from a courier: Hi! I was delivering order with burgers and drinks in it. Unfortunately, the drinks spilled and ended up soaking the burgers a bit. Really sorry about that! I tried to keep everything steady, but things shifted during the ride. Feel free to report it in the app or let me know if there’s anything I can do to help make it right.
- Please write below how you would respond to this customer’s message: “I just tried Wolt for the first time, thanks for the great experience! After the surgery I haven’t been able to walk so well so ordering food to my home really saved my day.” Please write your answer in Bulgarian.