Support Call Center Agent
Responsibilities :
- Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems
- Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
- Responds to customer requests by providing functional and navigational support of Support Center systems.
- Assists firms with routine questions regarding credentialing, systems usage and issues.
- Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
- Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
- Develops proficiency on registration rules.
- Utilizes computer resources and software applications as necessary.
- Demonstration of firm values.
- Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.
Responsibilities :
- Interfaces with industry members, regulatory users, peers, management and others regarding potential business and technical issues related to the firm Support Center systems
- Intakes calls, researches, resolves, and documents issues Provides excellent internal/external customer service in various and distinct areas of registration responsibility.
- Responds to customer requests by providing functional and navigational support of Support Center systems.
- Assists firms with routine questions regarding credentialing, systems usage and issues.
- Confers with senior Support Center staff and subject matter experts for guidance on complex issues as appropriate.
- Documents all incoming customer inquiries as necessary per Support Center procedures and policies.
- Develops proficiency on registration rules.
- Utilizes computer resources and software applications as necessary.
- Demonstration of firm values.
- Collaboration, both in-person and virtually, in furtherance of firm mission of investor protection and market integrity.