Support Coordinator

Job description

Commercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.

Duties and Responsibilities:

• Provide work order follow-up with affiliates in a region.
• Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.
• Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.
• Contact each affiliate in the designated region weekly and build relationships.
• Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.