Support Eng II

Corporate Overview

1Finity is a trusted technology partner serving customers across diverse industries, helping them maximize the value, performance, and reliability of their communications networks. As a leading U.S.-based networking solutions provider and a top U.S. patent holder in optical networking, 1Finity delivers innovative technologies that enable mission-critical connectivity, network transformation, and operational excellence

Job Description

1Finity Service Operations & Maintenance is seeking a Network Operations Center (NOC) engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of, or experience with monitoring and isolating faults to determine root cause and remediation. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management daily. This position is for level 1-2 engineers, and the candidate will be available for any or all shifts, including off shifts and weekends.

Accountability

• Manage a large-scale network environment consisting of Layer 1 transport technologies (DWDM, SONET) and Layer 2/Layer 3 technologies (routing, switching, IP, MPLS) across multiple vendors and customers.
• Utilize multiple network monitoring platforms (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing systems (ServiceNow), and CRM tools to monitor network events, identify issues, and respond to and resolve incidents.
• Support multi-vendor network platforms and associated management tools, including EMS/NMS systems from Fujitsu, Cisco, Juniper, and other vendors.
• Prioritize, classify, manage, and escalate incidents in accordance with established Standard Operating Procedures
• Effectively communicate critical information to management, internal teams, users, and customers as needed.
• Ensure established Service Level Agreements (SLAs) are consistently monitored and maintained.
• Recognize and understand symptoms associated with potential network security threats and escalate as required.
• Work assigned day or night shifts as required to support 24x7x365 customer operations

Required

• Minimum 3 years’ experience in network communications field, troubleshooting Layer 1-2 networks and equipment
• Minimum of 3 years of experience in network communications, including troubleshooting Layer 1 and Layer 2 networks and equipment.
• Experience working in a 24/7 NOC or operations environment.
• Knowledge of IP networking protocols OSPF, BGP, IS-IS, MPLS, Ethernet, routing, and switching.
• Knowledge of telecommunications technologies, including SONET, DWDM, and OTN.
• Strong verbal and written communication skills.
• Ability to document and follow detailed work instructions and operational processes.
• Ability to effectively manage multiple tasks and priorities in a high-pressure environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong interpersonal skills with experience collaborating across cross-functional teams.
• Basic understanding of network security and firewall technologies, including Check Point, Cisco, Palo Alto, SonicWall, FortiGate, and similar platforms

Desired

• Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field.
• Security certification certifications such as MTA, ISACA CSX, CompTIA Security+, GISF, SSCP, or equivalent.
• Experience with network technologies and platforms from vendors such as Fujitsu, Juniper, Cisco, and Nokia.
• Knowledge of SDWAN and Wireless Access Point (WAP) technologies.
• Industry-recognized networking certifications such as CCENT, CCNA, CCNP, JUNOS, JNCIA, or equivalent.
• ITIL 4 Foundation certification.