Support Engineer – Azure Application Support

Overview At Publicis Sapient, we help clients rethink and build solutions that power their digital transformation. We are looking for a Support Engineer – Azure Application Support to join our Technology team. In this role, you will ensure operational stability and responsiveness for the OpenFlight application — an event-driven, point-to-point middleware supporting trip-based reservations among external partners and internal systems. Responsibilities At Publicis Sapient, we help clients rethink and build solutions that power their digital transformation. We are looking for a Support Engineer – Azure Application Support to join our team. In this role, you will ensure operational stability and responsiveness for the OpenFlight application. This event-driven, point-to-point middleware supports trip-based reservations between external partners and internal systems. Your Impact Review and monitor incidents in ServiceNow for the OpenFlight application support team. Perform triage analysis by reviewing logs and diagnosing issues to determine appropriate resolution paths. Assign incidents to relevant technical or functional teams and follow through on resolution progress. Collaborate with Technical Program Managers (TPMs) and engineers to expedite root-cause identification and fixes. Participate in daily stand-ups (1–2 hour overlap required) for proactive communication and coordination. Ensure system reliability and performance KPIs are consistently achieved. Qualifications Skills & Experience Strong experience with Microsoft Azure services — including Event Grid, Service Bus, API Management, Cosmos DB, Functions, and App Services. Working knowledge of C# / .NET frameworks and debugging. Experience analyzing system logs and monitoring outputs for issue triage and diagnosis. Hands-on experience with ServiceNow or equivalent incident management systems. Understanding of OAuth 2.0, Microsoft Entra ID (Azure AD) authentication, and role-based access. Strong collaboration and communication in distributed team environments. Analytical and problem-solving skills in an enterprise application support context. Set Yourself Apart With Experience supporting event-driven architectures, middleware, or integration platforms. Exposure to asynchronous messaging or event orchestration frameworks. Certification in Microsoft Azure Administrator or Azure Developer Associate. Familiarity with CI/CD pipelines, deployment monitoring, or automation. Background supporting travel, reservation, or transaction-heavy systems. Additional information