Support Engineer - B2B Integration
At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!
Overview:
Precisely Support Engineers drive to solve complex issues and develop unique solutions to make our customers successful. Our customers depend on the highly skilled technical engineers in our technical support group to help drive the success of their Precisely Data Integration investments, including Precisely Connect products. Strong problem-solving skills, technical depth, communication, and the ability to develop creative solutions are a must.
What you will do:
- Provide world class technical support over the phone, email, and remote desktop connections, including meeting SLA requirements, updating stakeholders in a timely manner, and documenting and recording critical information.
- Address and resolve issues quickly and effectively to ensure customer satisfaction.
- Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
- Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user-developed code or jobs, or platform libraries.
- Continuously learn new technology, tools, and systems, and share that knowledge within the team.
- Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
- Debug and provide recommended solutions and tools to address product issues and enhancements.
- Participate in periodic weekend on-call support shifts.
What we are looking for:
- Education: Bachelor's or Master's degree in Computer Science or related field (equivalent work experience will be accepted in place of the education requirement).
- 1+ years of experience in Technical Support, Application Support, Product Support, Managed Services, or a related customer-facing technical role.
- Excellent communication (oral and written), strong interpersonal/customer relations skills, and exceptional analytical and troubleshooting skills.
- Self-motivated and enthusiastic when working with difficult problems and tight deadlines.
- A strong desire to learn new technology and the ability to understand new concepts quickly.
- Comfort working in UNIX/Linux environments (e.g., AIX, Red Hat EL, Solaris, HP-UX), including basic administration.
- Understanding of networking design principles, including TCP, IP, HTTP/S, S/FTP, SMTP, AS2, and other data communication protocols.
Preferred Skills:
- Database systems: Oracle, Teradata, Microsoft SQL Server, Vertica, DB2, ODBC, Snowflake, including relational database design principles, tuning, SQL execution, and configuration.
- Cloud services: Azure, GCP, EC2, EMR, S3, RedShift.
- Container and virtualization technologies: Docker, Kubernetes, OpenShift, AIX LPAR/WPAR, Solaris Containers.
- Experience supporting data integration, managed file transfer, or B2B/EDI platforms (e.g., Sterling B2B Integrator/Sterling File Gateway/Global Mailbox) is welcome but not required.
AI Skills/Knowledge:
- Ability to leverage AI-powered tools (e.g., Claude, GitHub Copilot, ChatGPT) to accelerate troubleshooting, research, and documentation.
- Familiarity with AI-assisted log analysis and anomaly detection to speed root-cause identification.
- Openness to adopting AI-driven workflows as part of daily support operations.
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Skills
As published by greenhouse · 19 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (5)
- LinkedIn Profile
- If you answered yes to the above question, you have now or will require future immigration sponsorship, please state the type visa or sponsorship you have now or will require along with the expiration date of current status. optional
- Preferred name optional
- If you answered yes to having a relative/relatives that currently work at Precisely at the time of applying, please list their name/names and relationship. optional
- Based on your experience and the responsibilities of this role, what base salary range in local currency are you looking for? (please do not enter zero)
Pick from a list (13)
- Are you 18 years or older?
- Are you legally authorized to work in the country in which you're applying for?
- Do you now, or will you in the future, require a visa or any type of immigration sponsorship for work authorization in the country you are working from (e.g., H-1B, OPT, F1, dependent visa)?
- Do you have any relatives employed by this organization?
- How did you hear about us?
- Have you ever been employed at Precisely?
- CANADA ONLY Do you reside in any of the following locations (Manitoba, New Brunswick, Newfoundland, Labrador, Northwest Territories, Nunavut, Prince Edward Island, Yukon, Saskatchewan optional
- What is the notice period you need to give to your current organization if offered a position at Precisely?
- Are you an Australian Citizen, Permanent Resident, or do you currently hold unrestricted work rights in Australia?
- Do you now, or will you in the future, require employer sponsorship to work in Australia?
- How many years of experience do you have supporting IBM Sterling B2B Integrator, Sterling File Gateway, or Global Mailbox?
- How many years of experience do you have administering or supporting UNIX/Linux environments (AIX, Red Hat, Solaris, HP-UX)?
- Precisely is empowering every employee with AI to unlock new ways of working, learning, and innovating. This question is to help us understand the extent of your knowledge and use with AI tools in your current job. Please select one of the below that best describes you.
Written answers (1)
- If you answered extensively or moderately to the above question, please list the AI tools you use and briefly describe how you use them in your work. optional