Support Engineer (Clarity Tool)
Posted Updated 1
view
Description
- Process Clarity mail requests and service requests
- Actively monitor mail request and service request queues and equally distribute work if required
- Understand the customer’s issues and queries accurately and provide appropriate resolution
- Take up additional tasks/delegations with accuracy and ownership
- Work on feedback and and ensure errors are not repeated
- Take up additional tasks/delegations with accuracy and ownership
- Complete all application related training and apply the knowledge in the process when required
- Complete all the mandatory courses as assigned by the line manager
- Interact well with peers, superiors, people from other support areas and business partners
- Work towards improving team bonding
- Should be flexible for different shift timings
- Actively participate in daily devotionals, weekly/monthly meetings, other team get-togethers and conduct them if required
- Contribute towards new joiners’ learning curve
- Keep the confidentiality of sensitive information of users
- Ensure breach of confidentiality is immediately bought to the attention of the line manager