Support Engineer - Digital Journey
NewWe are looking for a Support Engineer – Digital Journeys to join our team.
Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.
A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.
What your key responsibilities will be:
Provide support for a software solution developed in low-code platform based on Java Script.
Troubleshoot technical issues and provide solutions in a timely manner.
Ensure support quality of the solutions following standards, best practices and KPI defined by the SLA.
Maintenance and improvement of software solutions in accordance with company standards and policies.
Skills and experience we expect from you:
Support of software solution: A minimum of 2 years of experience in support of software solution and providing 2nd level support.
JavaScript Development: A minimum of 2 years of experience in JavaScript development, using node.JS
Frontend Development: Experience with React framework, HTML and CSS for creating responsive and visually appealing user interfaces.
Database Proficiency: Experience with Microsoft SQL or other relational databases.
Understanding of integration technologies: Familiarity with RESTful APIs and web services.
Cloud Services: Experience with Microsoft Azure or other cloud computing services, including deployment, and scaling.
Excellent written and verbal communication skills. Ability to convey complex technical concepts clearly.
Demonstrates a proactive, selfdriven approach to problem solving.
Strong team-working skills, collaborating effectively with cross-functional teams.
Ability to focus on details while managing support items.
Efficiently prioritize tasks and meet deadlines.
An internal drive to learn, improve, and stay updated with industry trends.
Willingness to share knowledge with colleagues and contribute to a learning culture.
Familiarity with banking business processes and requirements is advantageous.
Fluent in English (spoken and written).
What we offer:
A substantial degree of flexibility, allowing for an autonomous approach to performing duties
Challenging and varied work
Flat management structure
Excellent team-oriented and international working environment
Travel possibilities
Hybrid model of working