Support Engineer – ERPNext And SAP
Location
Dubai, UAE
Job summary
We are looking for a support engineer – ERPNext & SAP to support and manage integrations between ERPNext and SAP. The role involves resolving integration issues, supporting UAT and production deployments, implementing finance-related integrations, and working closely with business users, developers, and offshore teams to ensure smooth system operations.
Key responsibilities
- Resolve issues across all integrations between ERPNext and SAP in both directions.
- Conduct user acceptance testing (UAT) and support live deployments.
- Implement and support ERPNext billing integration with SAP FI and SAP COPA modules.
- Implement and support ERPNext cash collection integration with SAP FI.
- Collaborate with business stakeholders to understand issues and provide effective solutions.
- Identify and report application bugs to the development team and coordinate resolution.
- Manage LS Navision process changes and provide guidance to the offshore support team.
- Troubleshoot application and integration issues to ensure system stability.
- Maintain technical documentation and support process improvements.
Required skills & qualifications
- Bachelor’s degree in computer science, information technology, or a related field.
- 4–7 years of experience in ERP application support.
- Hands-on experience with ERPNext and SAP.
- Knowledge of SAP FI and SAP COPA modules.
- Experience with ERP integrations, APIs, and data exchange.
- Understanding of finance processes, including billing and cash collection.
- Experience in UAT, production support, and deployment activities.
- Good analytical, troubleshooting, and problem-solving skills.
- Strong communication and stakeholder management skills.
- Experience with LS Navision.
- Knowledge of SQL and REST APIs.
- Exposure to ITIL support processes.
- Experience working with offshore support teams.