Support Engineer- Global PayPlus
- Provide expert-level production support for the FGPP platform, ensuring timely issue resolution.
- Perform root cause analysis through trace analysis, database (DB) analysis, and payment flow investigation.
- Configure and maintain FGPP components, including profiles, rules, pre/post rules, object rules, cache refresh, and related configurations.
- Troubleshoot complex production issues and collaborate with cross-functional teams to ensure service stability.
- Manage customer interactions, production escalations, and stakeholder communications effectively.
- Support continuous improvements to production support processes and system reliability.