Support Engineer I

Within the framework of the HPS solutions maintenance policy, the Support Engineer I contributes to the resolution of incidents and anomalies in order to ensure high levels of customer satisfaction, while strictly respecting the contractual Service Level Agreements (SLAs). Key Responsibilities -Incident and Issue Management -Participate in the investigation and analysis of reported incidents and anomalies. -Contribute to identifying appropriate corrective actions based on the nature of the incident. -Assist in the resolution of technical issues affecting HPS solutions. -Participate in unit testing activities related to implemented fixes. -Contribute to the preparation and updating of technical documentation related to implemented changes. Compliance with Service Commitments -Ensure that activities are performed in accordance with agreed timelines and quality standards. -Ensure compliance with internal procedures and standards related to support activities. -Contribute to improving team performance indicators to enhance service quality and the company’s image. -Ensure compliance with HPS development and maintenance standards when implementing fixes or changes. -Suggest improvements to maintenance procedures and operational practices.