Support Engineer (IMS)

<p>Support Engineer (IMS) IMS with German Language Skills "We are seeking a highly motivated and customer-focused German Service Desk / IT Support Analyst to provide first-level IT support to end users. The successful candidate will serve as the primary point of contact for users, handling IT-related incidents, service requests, and technical queries through phone, email, chat, and ticketing systems.</p><p>The role requires excellent communication skills in both German and English, as the analyst will interact directly with German-speaking and English-speaking client users and provide professional, timely, and effective support.</p><p>Key Responsibilities</p><p>• Provide Level 1 IT Service Desk support to end users via phone, email, chat, and service management tools.</p><p>• Receive and handle incoming calls directly from German-speaking and English-speaking users.</p><p>• Log, categorize, prioritize, and track incidents and service requests in the ticketing system.</p><p>• Diagnose and resolve common IT issues related to: </p><p>o Windows operating systems</p><p>o Microsoft Office 365</p><p>o Outlook and Exchange</p><p>o Citrix and VDI troubleshooting</p><p>o Active Directory</p><p>o Password resets and account management</p><p>o Printers and peripheral devices</p><p>o Network and connectivity issues</p><p>o Distribution Lists/Shared Mail Box </p> <p></p>