Support Engineer
Posted Updated
Salary: RM 2,500 – RM 3,000 per month
Company name: Origin Docsis Sdn Bhd
Company location: Alam Damai, Cheras
Troubleshoot & resolve software, hardware, and network issues remotely or on-site, managing support tickets through to resolution within SLAs.
Maintain & test systems — install updates, configure and test hardware/software, monitor network performance, and run routine preventative checks.
Document & escalate — keep clear records of issues and fixes, build knowledge base articles, and escalate complex cases to higher-tier teams.