Support Engineer
Posted Updated
Description
Support Engineer
At Link Group, we build tech teams for Fortune 500 companies and the world’s most innovative startups. Our mission is to connect talented professionals with opportunities that align with their expertise, interests, and career goals.
About the Project
As a Support Engineer, you will be responsible for troubleshooting, maintaining, and improving IT systems and applications for our global clients. You will work closely with development and operations teams to resolve technical issues, enhance system performance, and ensure seamless operations in the finance/stock exchange industry.
Tech Stack & Tools
- Operating Systems: Windows, Linux
- Scripting & Automation: Bash, PowerShell, Python
- Monitoring & Logging: Prometheus, Grafana, Splunk, ELK Stack
- Incident Management & Ticketing: JIRA, ServiceNow, Zendesk
- Networking & Security: VPN, Firewalls, IAM
Responsibilities
- Provide technical support and troubleshooting for applications and infrastructure
- Diagnose and resolve system, network, and software issues
- Collaborate with development and DevOps teams to ensure system stability
- Monitor system performance and proactively identify potential issues
- Maintain technical documentation and provide user support when needed
Must-Have Qualifications
- At least 4+ years of experience in IT support, system administration, or related fields
- Strong knowledge of operating systems (Windows, Linux) and cloud platforms
- Experience with ticketing systems and ITIL best practices
- Basic scripting skills for automation and troubleshooting
- Good command of English
What We Offer
- Tailored opportunities to match your professional interests and goals
- A dynamic and collaborative work environment
- Access to diverse and innovative projects for global clients
- Competitive compensation aligned with your expertise
- Continuous learning and career growth opportunities
If you’re passionate about solving technical challenges and ensuring system stability, we’d love to hear from you!
Apply today and join us at Link Group!