Support Engineer
Posted
Key Responsibilities
- Provide technical support for electrical and software-related issues.
- Troubleshoot PLC communication and software applications.
- Support installation, commissioning, and maintenance activities at customer locations.
- Coordinate with development and project teams for issue resolution.
- Assist customers through phone, email, and remote support.
- Monitor system performance and ensure smooth operation of deployed solutions.
- Prepare technical documentation, reports, and user manuals.
- Support MES, SCADA, traceability, and industrial automation applications.
- Conduct basic training for customers and operators when required.
- Maintain service records and track pending issues until closure.
Required Skills
- Basic knowledge of PYTHON based software application and industrial automation.
- Familiarity with PLC, HMI, and industrial communication protocols.
- Understanding of software applications, databases, and Windows environment.
- Good analytical and problem-solving skills.
- Ability to handle customer interactions professionally.
- Willingness to travel for site support and commissioning activities.
Preferred Qualifications
- Diploma / BE / BTech in Electrical, Electronics, Instrumentation, ECE, Mechatronics, or related field.
- Experience with industrial software applications or automation projects is an added advantage.
- Exposure to SQL, reporting tools, or application support is preferred.
Additional Requirements
- Good communication and documentation skills.
- Team player with a proactive attitude.
- Ability to work under deadlines and support critical production environments.