Support Engineer (MPMKVVCL, Bhopal)
Posted Updated 1
view
| NAME OF THE DEPARTMENT/OFFICES/SUB OFFICES: MPMKVVCL, Bhopal | |
| JOB DESCRIPTION | |
| JOB TITLE | Support Engineer |
| TOTAL NUMBER OF POSITION | 3 |
| ESSENTIAL QUALIFICATION | B.E. / B.Tech/MCA/ M.E./M.Tech/B.Sc/M.Sc./Graduate |
| TECHNICAL QUALIFICATION IF REQUIRED | •Experience in System support, Software and Hardware support, Application and Network support. • Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage) • Field incoming problems from end users to resolve application issues in accordance with end user. • Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills • Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy. • Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications. • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard. • Identify and learn appropriate software applications used and supported by the Company. • Administer support/system maintenance activities in accordance with instructions provided by the senior |
| DESIRABLE QUALIFICATION IF REQUIRED | |
| EXPERIENCE | Minimum 2 Years |
| ROLE AND RESPONSIBILITY | Support Engineer |
| KEY SKILLS | • Experience in System support, Software and Hardware support, Application and Network support. • Experience in Windows Server OS (2008/2012/2016),Windows Workstation OS, Microsoft SCCM,Microsoft Office 365 Suite, Microsoft Exchange 2013 & 2016, Active Directory (Added Advantage) • Field incoming problems from end users to resolve application issues in accordance with end user. • Investigate and resolve customers‘ issues through the use of product knowledge, excellent troubleshooting skills • Prioritise, schedule, and administer all Updates, Upgrades and Major software releases in accordance with the Company Release Policy and contractual terms governing release policy. • Perform hands-on fixes on applications, including installing and upgrading software, database exports, and configuring the systems and applications. • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved using standard. • Identify and learn appropriate software applications used and supported by the Company. • Administer support/system maintenance activities in accordance with instructions provided by the senior |
| LOCATION | MPMKVVCL, Bhopal |
| WAGES | 33200 |