Support Engineer - MS Dynamics 365

Job Summary :

We are looking for a D365 Application Support Engineer responsible for providing Level 1 and Level 2 support, resolving technical issues, supporting end-users, and ensuring smooth day-to-day operations of Microsoft Dynamics 365 applications.

Key Responsibilities :

Application Support :

- Provide L1/L2 support as per SLA.

- Troubleshoot issues in D365 applications.

- Work with internal teams for issue resolution.

- Assist in UAT and deployment validation.

Monitoring & Maintenance :

- Monitor system performance and logs.

- Perform routine maintenance tasks.

- Support deployments and configuration changes.

- Manage user access and security roles.

Documentation & Ticketing :

- Maintain documentation and knowledge base.

- Log incidents in tools like ServiceNow/Jira.

- Track and document resolutions.

Collaboration :

- Work with business users and stakeholders.

- Participate in RCA and continuous improvement.

- Provide user training when required.

Required Qualifications :

- Bachelors degree in IT/Computer Science.

- 3+ years of experience in application support.

- Basic SQL and troubleshooting knowledge.

- Good communication skills.

Preferred Skills :

- Experience with CRM/ERP systems.

- Familiarity with ServiceNow/Jira.

- Exposure to Azure or Power BI.