Support engineer
Posted Updated
Description
Support engineer Location: Irving, Tx ( hybrid 2 days at office) Technical Skills: Linux and SQL skills (query writing, data analysis, troubleshooting), use of AI tools Linux/Unix command-line instructions and Shell scripts Responsibilities: Investigate, troubleshoot, and resolve AYS incident tickets within agreed SLAs. Ensure adherence to 24-hour incident resolution SLA for assigned support tickets. Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes. Perfor…