Support Engineer (React/ Node.js)
We're looking for a Support Engineer to keep our web-based products running reliably and to resolve technical issues quickly and effectively. This is a hands-on, problem-solving role that blends debugging, troubleshooting, and direct collaboration with engineering, product, and client teams. You'll be the technical point of contact for investigating incidents, diagnosing root causes, and ensuring a smooth experience for users and stakeholders.
We're looking for someone proactive, detail-oriented, and comfortable communicating clearly under pressure while working across multiple teams.
What you'll do
Investigate, troubleshoot, and resolve technical issues across multiple web applications
Diagnose bugs and root causes in applications built with Node.js, React, and TypeScript
Query and analyze data in PostgreSQL to investigate issues and validate fixes
Monitor and troubleshoot cloud infrastructure and services on AWS (ECS, EKS, S3, RDS)
Respond to incidents, manage escalations, and communicate status clearly to stakeholders
Reproduce reported problems and document detailed steps, findings, and resolutions
Collaborate with development teams to implement fixes and long-term solutions
Identify recurring issues and propose improvements to reliability, monitoring, and processes
Ensure performance, reliability, and security best practices are maintained across the stack
What we're looking for
Solid experience with Node.js, React, and TypeScript
Proven experience in a technical support, application support, or SRE-adjacent role
Strong debugging and troubleshooting skills across frontend, backend, and infrastructure
Good understanding of PostgreSQL and the ability to write and analyze SQL queries
Experience working with applications deployed on AWS (ECS, EKS, S3, RDS)
Excellent communication skills and the ability to explain technical issues to varied audiences
Ability to work independently, prioritize effectively, and stay calm during incidents
Advanced English
Nice to have
Familiarity with serverless architectures and microservices
Experience with monitoring and observability tools (e.g., CloudWatch, Datadog, Sentry)
Experience integrating third-party tools and identity providers (SSO, Okta, etc.)
What we offer
Play a key role in ensuring the reliability of growing products
Work in a fully remote environment