Support Executive
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Description
Experience: Fresher to 3 Years
Job Location: Rajkot (Remote)
We are only considering candidates who are native to Rajkot.
Department: Product Support
About the Role
We are looking for a customer-focused and technically sound Support Executive to assist customers with product-related queries, troubleshoot issues, and ensure smooth product usage. The role involves providing online support and onsite customer assistance, including product guidance, issue resolution, and user training.
Key Responsibilities
- Provide online and onsite support to customers for product-related queries and technical issues.
- Assist customers with product setup, configuration, and usage.
- Troubleshoot reported issues and coordinate with the BDE and Implementation teams for timely resolution.
- Handle customer calls, emails, WhatsApp queries, and support requests professionally.
- Visit client locations when required to provide hands-on assistance and training.
- Maintain records of customer issues, resolutions, feedback, and follow-ups.
- Help customers understand product updates, features, and best practices.
- Ensure customer satisfaction through timely responses and effective problem-solving.
Required Skills & Qualifications
- Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Good communication and customer-handling skills.
- Basic technical knowledge and the ability to understand software products.
- Strong troubleshooting, analytical, and problem-solving abilities.
- Ability to explain technical concepts in simple language.
- Comfortable with online support and onsite client assistance, depending on location.
- Willingness to travel to client locations when required for onsite roles.
- Basic proficiency in MS Office, email communication, and computer operations.