Support Manager

What we're looking for

At Carrefour, we are a team of people passionate about the Customer, always eager to learn and innovate.
If you want to be part of a dynamic company, within a sector with great development potential that will offer you opportunities for professional and personal growth, we would love the opportunity to meet you.

What are we looking for?
An OnSite Support Manager guarantees the operability of the user's workstation, resolving hardware, network, access, and device incidents, and ensuring secure and efficient onboarding and offboarding processes. They also manage the technological inventory, coordinate the escalation of complex incidents, and maintain the necessary technical documentation to ensure a stable, agile service aligned with business needs. Their goal is to ensure operational continuity, improve the user experience, and reinforce system stability.

Your main functions:

SLA monitoring with providers and control of service indicators.
Liaising with the business to prioritize incidents and propose improvements.
Coordination with IT teams to ensure stability, problem management, and knowledge transfer.
Supervision of compliance with internal procedures and ethical standards.
Management of internal and external teams, capability development, and objective monitoring.
Economic management of the domain: contracts, RFP, budgets, and orders.
Proposal of automations and productivity improvements in support processes.
Definition of new KPIs and optimization of monitoring to reduce alerts and anticipate incidents.

Review of tasks requested by product, proposing automations or new functionalities based on impact.

We would love to meet you if you have:
Education: Computer Engineering.

Experience: minimum 5 years in advanced technical support.

Languages: English level C; French is valued.

Technical knowledge: retail environments, hardware, networks and communications, server administration, corporate devices, VPN, LAN/Wi‑Fi, and POS equipment management.

What you'll get

●Permanent contract.
●Competitive salary.
●8% discount for you and 6 more people in our stores.
●Programs that care about your well-being:
·Carrefour Life (sports activities and events, exclusive discounts and advantages).
·Carrefour Flexible (flexible compensation for medical insurance, nurseries, transport,…).
·Continuous training
·Professional development

We will value all interested applications and if you are the selected person to move forward in the process, we will contact you to give you more details about the position and get to know your profile.

At Carrefour, we strive for an ideal workspace so that any person, regardless of their gender, sexual orientation, identity and/or gender expression, beliefs, ideologies, origin, abilities, among others, can deploy their full potential.