Support Nurse (After Hours)
Description
General Statement of Duties:
The Full-Time Support Nurse (LPN or RN) coordinates and provides nursing care in collaboration with the after-hours team. This role supports hospice patients by responding to after-hours needs, home visits, and inpatient (IPF) care coverage as needed. The nurse plays a key role in ensuring continuity of care outside of regular business hours.
Level of Responsibility:
Reports to Nurse Manager, After-Hours
Status:
Non-exempt; Hourly; Full Time
Schedule:
- Friday: 8:00 AM – 4:30 PM providing homecare support, with after-hours on-call availability from 4:30 PM – 8:00 PM.
- Saturday & Sunday: 8:00 AM – 8:00 PM providing on-call coverage for homecare and inpatient hospice services.
Why Join Our Team?
At Hospice of the Panhandle, we believe exceptional care begins with exceptional people. We have been dedicated to providing compassionate end-of-life care and support to patients and families throughout our community. When you join our team, you become part of a mission-driven organization committed to making a meaningful difference every day.
What We Offer:
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Paid time off and company-paid holidays
- Career development and advancement opportunities
- Employee assistance and wellness programs
- Supportive team environment and strong company culture
- Work-life balance and flexibility
Duties & Responsibilities
- Provide after-hours nursing support for hospice and palliative patients through phone triage and in-person visits.
- Prioritize patient needs and coordinate timely responses, visits, and interventions.
- Deliver skilled nursing care for urgent patient needs, symptom management, and emergencies.
- Coordinate care with nurses, aides, social workers, chaplains, volunteers, physicians, and other team members.
- Maintain effective communication and positive relationships with patients, families, providers, and community partners.
- Assist with hospice admissions, referrals, level-of-care changes, and reporting of deaths, discharges, and revocations.
- Manage and communicate physician orders, lab results, pharmacy requests, and clinical updates to appropriate staff.
- Serve as a clinical resource on hospice care, pain management, symptom control, regulations, and organizational policies.
- Support staffing needs for Home Care and Inpatient Facility teams and provide training to clinical staff as needed.
- Complete accurate documentation, maintain compliance with organizational standards, and perform other assigned duties.
Additional Responsibilities: Participate in staff meetings and educational programs, assist with inpatient facility staffing as needed, maintain organizational productivity standards, and perform other duties as assigned.
Education & Experience:
- Ability to establish and maintain good working relationships with the patient and family, the attending physician, coworkers and outside agencies.
- Current West Virginia eNLC Licensed Practical Nurse (LPN) or Registered Nurse (RN) license is required.
- Minimum of one year nursing experience, home health, or medical surgical nursing preferred.
- Customer service experience with demonstrated ability to establish good working relationship by phone required.
- Provides own transportation, and a license to drive with current liability insurance. Driving record meets Hospice’s insurance company standards.
- Computer proficiency required.
Physical Qualifications:
- Ability to transport self to office and patient care settings throughout the service area.
- Ability to walk from car to patient’s room in their care setting and perform essential job functions.
- Ability to lift and move patients and equipment. Able to lift 50 pounds.
- Ability to communicate verbally and in writing in English language.
- Ability to hear normal conversation in person and via phone.
- Ability to read normal or condensed print.
- Ability to use a computer
- Ability to withstand odors.
Equipment Used: Telephone, computer, office equipment, and medical equipment and supplies in order to provide patient care.