Support Officer
Posted Updated
As a Support Officer, you will act as the first point of contact for customers, ensuring smooth and efficient communication with internal teams. You will play a key role in handling customer inquiries, reviewing registrations, and supporting contract and product processes.
Your responsibilities include:
The Contact Centre operates from 8:00 AM to 8:00 PM, and candidates should be flexible and available within this timeframe. The role starts at 24 hours per week during the training period, transitioning to full-time (38–40 hours, 5 days per week) after the training period. Job Requirements: The ideal candidate possesses strong communication skills and the ability to make decisive, informed decisions. You can work effectively under pressure while maintaining a structured and organized approach. Accuracy and attention to detail are essential, as is the ability to work both independently and collaboratively within a team. A proactive mindset, initiative, and excellent time management skills, including planning, prioritization, and meeting deadlines, are key to succeeding in this role. The ideal candidate also possesses the following:
Your responsibilities include:
- Handling 1st line telephone support and responding to customer questions via email
- Reviewing customer registrations for correctness and logical consistency
- Reassigning inquiries to the appropriate colleague or team
- Drafting and sending standard quotes and contract templates
- Reviewing contracts and assigning them to the correct colleague
- Delivering products and ensuring customer satisfaction
The Contact Centre operates from 8:00 AM to 8:00 PM, and candidates should be flexible and available within this timeframe. The role starts at 24 hours per week during the training period, transitioning to full-time (38–40 hours, 5 days per week) after the training period. Job Requirements: The ideal candidate possesses strong communication skills and the ability to make decisive, informed decisions. You can work effectively under pressure while maintaining a structured and organized approach. Accuracy and attention to detail are essential, as is the ability to work both independently and collaboratively within a team. A proactive mindset, initiative, and excellent time management skills, including planning, prioritization, and meeting deadlines, are key to succeeding in this role. The ideal candidate also possesses the following:
- MBO/MBO+
- Experience with customer communication
- Excellent English (written & verbal)
- Contact Centre experience is a plus
- Experience in a commercial setting is a plus