Support Operations Associate
You will serve as the first point of contact for inbound customer support tickets, resolving issues promptly and professionally. You will triage requests, escalate complex issues, and work with Product and Engineering to report platform bugs. You will identify recurring issues, contribute to knowledge-base content, help develop AI support tools, and assist with customer onboarding tasks.
Responsibilities
- Serve as the first point of contact for inbound customer support tickets in Intercom
- Resolve customer issues promptly and professionally
- Triage incoming requests and escalate complex issues appropriately
- Work with Product and Engineering to report platform bugs
- Maintain a high standard of customer communication
- Identify patterns in support tickets and flag recurring issues or product friction
- Contribute to knowledge base articles and help documentation
- Help develop AI tools to improve support workflows and customer self-service
- Assist Customer Success with onboarding tasks
Requirements
- 0–1 years of experience in customer support, customer success, or a customer-facing role, including internships
- Excellent written communication
- Curiosity about AI and its real-world applications
- Organization and reliability
- Ability to learn new software quickly
- Problem-solving skills
- Ability to adapt to new problems
Benefits
- Equity