Support Operations Intern (Winter/January 2027, 4+ Months)
Geotab Support Operations Intern (Winter/January 2027, 4+ Months)
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Operations Intern who is responsible for providing technical and operational support for key Change Management initiative. If you love technology and are keen to join an industry leader — we would love to hear from you!
What you'll do:
The Support Operations Intern is responsible for providing technical and operational support for key Change Management initiatives. The intern will act as the primary contact for initial troubleshooting of the internal Device Adder application, serving as a liaison between the Orders team and Tier 3 development teams. This role will also support data analysis and process improvement by assisting with KPI tracking and running database queries, while also taking ownership of a critical knowledge base migration project to prepare for next-generation AI support tools.
The opportunity:
- 8 month work-term beginning January 2027.
- Full-time, paid internship: Monday - Friday, 37.5hrs/week.
- Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation. Click here to learn more!
- Learn more about the Geotab Campus Program here.
- This posting is for an existing vacancy.
How you'll make an impact:
- Act as Tier 2 support for the Device Adder by validating and performing basic troubleshooting on reported issues before escalating to the Tier 3 development team.
- Function as a liaison between the Orders team and Tier 3 teams, ensuring clear communication and efficient resolution for issues related to the Device Adder.
- Proactively monitor for upcoming product or system changes that could impact the Device Adder application; analyze potential impacts, prepare necessary adjustments, and report critical issues to leadership to inform business decisions and minimize customer impact.
- Support the implementation and maintenance of KPI tracking systems (e.g., Superset).
- Assist in data analysis by running queries using tools like Google BigQuery (GBQ).
- Review, update, and migrate over 90 internal knowledge base articles to Google Docs to ensure content is accurate and standardized for integration with an AI-powered virtual support assistant.
- Create and maintain comprehensive transition documentation for the co-op role to ensure continuity and a scalable training process for future interns.
- Assist with creating and updating documentation, including Support Operating Procedures (SOPs), support flows, internal FAQs, and support guides.
- Conduct light research on best practices for support operations, partner training or integration change management.
- Build visuals, flowcharts, or simple dashboards to communicate workflows and dependencies clearly.
- Test new support workflows or triage decision trees and flag inconsistencies.
- Help draft internal comms, enablement resources, or support technical troubleshooting.
What you'll bring to the role:
- Pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Equivalent combination of education and/or work experience in related field may be substituted
- Strong analytical and problem-solving skills with the ability to problem-solve to well-judged decisions.
- Strong communication and interpersonal skills to collaborate with cross-functional teams and effectively communicate technical concepts.
- High accuracy and meticulous attention to detail.
- Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
- Familiarity with data analysis skills, including generating database queries (GBQ, SQL, etc.).
- Experience with or understanding of REST APIs and SDKs; ability to troubleshoot integrations and work with multiple API specifications is a strong asset.
- Willingness to learn and a strong work ethic and passion for technology and innovation.
- Familiarity with Python for data analysis or automation is a plus.
- Self-motivated and able to work independently as well as part of a team.
- Familiarity with data pipeline orchestration tools (e.g., Airflow) is a strong asset.
- Experience with version control systems (e.g., Git) is a plus.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
This role offers an hourly pay range which is anticipated to be the range listed below. The actual pay for this position depends on a variety of factors such as but not limited to student's academic program, relevant experience, and location. Geotab is committed to fair and equitable compensation and will share final details as part of the offer process. All offers of employment are contingent upon proof of eligibility to work for the duration of the internship and the individual's ability to pass a background check.
Hourly Rate
$20—$27 CAD
As published by greenhouse
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