Support Operations Manager

Capital Digestive Care (CDC), a leading gastroenterology physician practice, has an exciting opportunity for a full-time Support Operations Manager to join our corporate team.

For more info about our location please visit: www.capitaldigestivecare.com

What makes us awesome:

Perks and benefits offered to eligible employees

• No evening, on-call or holiday work hours
• Paid Time Off - Vacation, Sick, Holidays, Bereavement, Jury, and Voting
• High quality, cost effective Medical, Dental, Vison, and Prescription benefits

The Support Operations Manager will play an integral role in supporting the leadership of Capital Digestive Care. In addition to being organized and having the ability to manage multiple tasks, you possess the strong business acumen and communication skills needed to interact with a variety of people and job functions. To be successful in this position, your work schedule will reflect being available to work several evenings during the month.

What you will be working on:

• Ensure processes and administrative infrastructure are in-place to support operational excellence.
• Responsible for coordinating and facilitating board and committee meetings including scheduling, sending reminders and organizing various support functions (e.g., catering and hotels when necessary). Will also assist with the defining of objectives, agendas, project charters, etc. and constantly looking for ways to improve the operational cadence of the group.
• Will be responsible for maintaining accurate and comprehensive records of committee meetings and decisions.
• Managing the executive team’s calendar, including making appointments and prioritizing the most sensitive matters.
• Perform as team lead for physician member advancements.
• Will serve as the main liaison for board members focusing on governance best practices.
• Plan and coordinate in-person board annual retreat and annual meeting.
• Proactively ensuring that all relevant teams and stakeholders are up to date and working effectively by adhering to best practices for communication and documentation.
• Support initiatives by coordinating and tracking timelines, milestones, and statuses, escalating issues as needed.
• Work closely with key business stakeholders to identify areas for improvement and customer-specific solutions.

Qualifications:

• A successful applicant must be legally authorized to work in the United States without sponsorship.
• 3 years of management experience in a position that required coordination across multiple stakeholders; healthcare experience is a plus.
• Strong project management and time management skills
• Ability to manage multiple tasks and possess strong analytical skills
• Detail-oriented with the ability to oversee projects from origin through execution
• Computer proficiency in MS Office Suite
• Work independently as well as in a team environment
• Strong verbal and written communication skills with patients, co-workers and providers
• Compassion for patient needs and a high degree of professionalism

Diversity & Inclusion

We value diversity! We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.