Support Resource for IT
Core Responsibilities
- Ensure the proper maintenance, upgrades and continuous operation of networks.
Support all UDC users in their daily day to day operations in Network, s/w, h/w and other IT related issues.
- The objective of this position also includes the complete maintenance of systems and train the new users.
Develops standards for computer and network systems, to include standards for wiring, equipment & system security.
- Provides workstation hardware and software technical support to system users.
- Provides planning and advanced technical expertise regarding computer and network services for both local and wide area networks, and the worldwide internet.
- Serves as high-level technical expert in regards to computer/network systems and associated issues.
Installs, configures, and maintains computer and network operating system and application software, as appropriate.
- Provides on-call support for computer/network systems as required.
- Performs miscellaneous job-related duties as assigned.
- Administer and maintain email and communications including installation and upgrades.
- Install and upgrade client software on PC's for email, adding and removing users and maintaining email list.
Maintain network security including installation and maintenance of fire wall.
- Ensure installation and maintenance of anti-virus and spy ware software on both servers and workstations.
Install upgrade servers and workstations operating system.
Install and upgrade servers and workstation application software.
Implements integrated network architectures for medium-to-large computer systems.
Maintain and support all Audio Visual equipment at all sites.
Train the new users on ICT related equipment and systems.
- Perform other duties assigned by direct supervisor to ensure that the flow of work is continuous and adequate relief is provided.
Qualifications & Requirements
Education: Bachelor's degree - IT Related.
Experience: 3 years of experience that is directly related to the duties and responsibilities specified.
Skills & Knowledge
Communication Skills: Effectively communicates with users and ability to communicate technical information to non-technical personnel.
Knowledge of current technological developments/trends in area of expertise.
Advanced knowledge and understanding of a range of computer and networking software and hardware systems and related technologies.
Ability to install, configure, and maintain personal computers, networks, and/or related hardware and software.
Ability to analyze and assess computer/network architecture requirements and determine optimum, cost-effective solutions.
️ QHSE Awareness
The successful candidate must be aware of the QHSE Management System and understand:
- Aware of the QHSE Management System.
- Understand the importance of conformance to the QHSE Policy and procedures and to the requirements of QHSE management system.
- Aware of the Customer Requirements (where relevant).
- Aware of the Significant Environmental Aspects and Occupational Hazards / risk in this area of operation.
- Aware of potential or actual Consequences of his/her work activities and deviation from specified Operating Procedures.
- Aware of current Objectives and Targets in this area and what is the current status.
- Aware of Emergency Preparedness & Response.