Support Resource Officer (Dispatcher)
ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 10/29/2026
Number of positions: 4
Recruiter name: Silindokuhle Bawuti
Reference number: 74918
Workplace Type: [[cust_WorkplaceType]]
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
Be Part of Something Exciting. Shape the Future with Us.
Are you an experienced Suppport Resource Officer ready for your next career-defining opportunity?
We have 1 position for an SRO in the Western Cape and 3 positions based in Sandton, Gauteng.
This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.
KEY RESPONSIBILITY AREAS
Dispatch vehicles according to the CAD system
Assist in receiving, prioritise, logging, and processing all calls and alerts received
Provide basic contact centre administration
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12, Basic Ambulance Assistance / BLS with Level 3 first aid Certification
REQUIRED EXPERIENCE
ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure
DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile