SAVA’S ANN ARBOR

SUPPORT TEAM MEMBER

Food Runner | Busser | Service Support

POSITION SUMMARY

The Support Team is the engine behind a smooth dining room.

At Sava’s, Support Team Members work alongside servers, bartenders, hosts, managers, and the culinary team to keep service moving, tables maintained, food delivered properly, and guests cared for throughout their entire experience.

This role requires urgency, awareness, teamwork, cleanliness, communication, and attention to detail.

The expectation is simple:

See it. Own it. Handle it.

Support Team Members should never walk through the restaurant without looking for an opportunity to help a guest or teammate.

CORE RESPONSIBILITIES

Guest Experience

• Welcome and acknowledge guests throughout the restaurant.
• Maintain professional, positive, and polished body language.
• Assist guests whenever possible rather than simply directing them elsewhere.
• Maintain awareness of tables that need water, clearing, resetting, or additional support.
• Help create a clean, organized, comfortable dining environment at all times.

Food Running

• Run food accurately and with urgency.
• Understand table numbers, seat positions, and restaurant sections.
• Confirm dishes before leaving the kitchen.
• Follow chef and expo direction when working at the pass.
• Communicate allergies and modifications appropriately.
• Present food professionally when delivering it to the table.
• Never auction food when seat positions are available.
• Assist with large tables and coordinated food delivery.

Table Maintenance

• Clear unnecessary plates, glassware, and debris throughout the meal.
• Maintain water levels and assist with water service.
• Remove finished items without interrupting the guest experience.
• Crumb and reset tables when appropriate.
• Keep chairs, tabletop items, candles, flowers, and place settings properly positioned.
• Prepare tables quickly and accurately for incoming guests.

Bussing & Resetting

• Clear and sanitize tables following Sava’s standards.
• Reset tables completely before considering the table finished.
• Inspect glassware, silverware, napkins, chairs, and tabletop presentation.
• Maintain organized bus stations and service areas.
• Transport dishes and glassware safely.

Restaurant Support

• Polish silverware and glassware.
• Stock service stations, hutches, server alleys, and necessary supplies.
• Maintain organization throughout the restaurant.
• Assist servers, bartenders, hosts, and managers when needed.
• Respond immediately when the kitchen calls for “Hands.”
• Perform opening, running, and closing side work.
• Keep floors and pathways clean and safe.
• Communicate low products or operational needs to management before they become emergencies.

SERVICE MINDSET

At Sava’s, Support is not a secondary position.

A great Support Team Member can change the pace of an entire restaurant.

We expect team members to:

• Move with purpose.
• Anticipate rather than react.
• Communicate clearly.
• Stay productive during downtime.
• Protect the guest experience.
• Help teammates without waiting to be asked.
• Take pride in details most people overlook.

There is always something that can be made 1% better.

WHAT SUCCESS LOOKS LIKE

A successful Support Team Member:

• Knows where they are needed without constantly being directed.
• Keeps water glasses filled and tables maintained.
• Runs food quickly and accurately.
• Keeps service stations clean and fully stocked.
• Notices details before guests notice them.
• Remains composed during high-volume service.
• Communicates immediately when something is wrong.
• Helps the entire restaurant succeed rather than focusing only on one section.

PHYSICAL & SCHEDULING REQUIREMENTS

Team members must be able to:

• Remain standing and moving for extended periods.
• Frequently bend, reach, lift, and carry restaurant equipment.
• Safely carry trays, dishes, glassware, and other restaurant supplies.
• Work in a fast-paced restaurant environment.
• Work evenings, weekends, holidays, and high-volume events as scheduled.

Reasonable accommodations may be provided where applicable.

OUR STANDARD

Hard on standards. Gentle on people.

We believe hospitality is built through hundreds of small decisions made correctly throughout the day.

Every clean table matters.
Every water refill matters.
Every plate delivered correctly matters.
Every guest interaction matters.

Consistency Creates Excellence.

Our goal is to leave Sava’s better than we found it every shift.

1% Better. Every Day.