Support Services Administration(SSA) : Business Hub - HMP Swaleside (Ref: 23401)
HM Prison & Probation Service Support Services Administration(SSA) : Business Hub - HMP Swaleside (Ref: 23401)
- Job grade: Administrative Assistant
- Contract type: Permanent
- Type of role: Administration / Corporate Support
- Working pattern: Full-time
- Number of jobs available: 1
Location
About the job
Job summary
Job description
This is a non-operational job with no line management responsibilities.
• Operate the switchboard appropriately by identifying the caller’s needs ensuring all messages are communicated to the appropriate parties.
• Receive, open, distribute and monitor all prisoner mail on a daily basis in line with local and national policies and make sure it is kept securely at all times.
• Receive/distribute all incoming staff mail in a timely manner and coordinate the sending out of prisoner and staff mail.
• Send, collect and distribute faxes to appropriate staff.
• Forward any mail on to establishments for prisoners who have transferred.
• Make sure investigation and hearing tapes are transcribed in an efficient and accurate manner (if qualified typist).
• Provide copy typing provision when required (if qualified typist).
• Keep securely copies of all documentation, either in hard copy or electronic form.
• Process Chaplaincy paperwork including prisoner applications and arranging visits.
• Act as contact point for communications, prioritise and distribute to the appropriate person or relevant department in establishment.
Undertake administrative tasks including:
• Provide administrational assistance in area of work.
• Maintain accurate filing system for area of work.
• Respond to queries relating to area of work, redirecting where required.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Person specification
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
Benefits
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link:
Things you need to know
Artificial intelligence
Selection process details
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5358
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
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