Support Services Assistant Manager

POSITION: Support Services Part B Assistant Manager (RW)
DEPARTMENT: Support Services
REPORTS TO: Support Services Part B Manager
STATUS: Exempt, Salary

Company Overview
LivWell Community Health Services is a non-profit organization providing comprehensive health and support services, education, and advocacy, as related to HIV/AIDS, sexually transmitted diseases, and viral hepatitis. Quality health care is provided to persons living with HIV/AIDS or sexually transmitted diseases, support services are provided to HIV clients and their families, and prevention education and testing are provided to all clients, their families, and the community at large.

Position Overview
The Support Services Part B Assistant Manager oversees the Amenities services personnel and operations. The Part B Assistant Manager collaborates with the Part B Manager to provide guidance to the Support Services team beneath the Ryan White umbrella of services. The Support Services Part B Assistant Manager is proactive in creating person-centered departmental protocols to assist HIV-positive individuals in obtaining appropriate support services, and assuring compliance with all programmatic, regulatory, and licensing requirements which affect the Ryan White Part B program.

Key Responsibilities:

• Supervise and support Amenities Staff to ensure efficient daily operations and quality client services.
• Coordinate staff schedules, workloads, and assignments to maintain adequate service coverage.
• Oversee food pantry operations, including inventory, order preparation, distribution, deliveries and vouchers.
• Monitor transportation services to ensure appropriate scheduling, client safety, and vehicle maintenance.
• Review CAREWare documentation, service entries, and required forms for accuracy, timeliness, and compliance.
• Ensure proper tracking and accountability of food pantry items, nutritional supplements, gas and food vouchers, and transportation services.
• Collaborate with Case Management Staff to coordinate services and address client needs.
• Provide staff training, coaching, and performance oversight to maintain departmental standards.
• Ensure staff appropriately report and document client concerns, safety issues, and incidents.
• Monitor compliance with LivWell CHS policies, Ryan White Part B Standards of Care, and applicable grant requirements.
• Assist with updating departmental procedures, improving workflows, and implementing quality improvement initiatives.
• Monitor service utilization, departmental goals, and performance measures, providing reports and recommendations to management.
• Maintain effective communication with internal departments and community partners to support service coordination.
• Data tracking and review for Amenities services in conjunction with Support Services Part B Manager and Support Services Director
• Serve on the Quality Management Team and attend meetings
• Attend training sessions and other meetings as directed by the Support Services Part B Manager.
• Supporting RW Part B manager/staff by contacting clients and assessing complex issues as needed.
• Assist with Ending the HIV Epidemic Initiative Projects and other projects as directed by Support Services Part B Manager.
• Willing to travel to and from Paducah and Hopkinsville and surrounding areas.
• All other duties as assigned

Skills Needed:

• Knowledge of HIV and STIs, preferred;
• Proven leadership and people management abilities in instructing, directing, and evaluating employees;
• Ability to set clear team goals, motivate team members, evaluate progress towards goals, while establishing and maintaining the confidence of others;
• Through knowledge of the principles of management; including program planning, staffing, and budgeting;
• Ability to conduct interview/assessments, summarize and interpret findings;
• Ability to communicate complex information effectively, with a wide variety of people;
• Ability to establish and maintain effective relationships with diverse populations;
• Knowledge of current office practices and equipment and work/project scheduling practices;
• Ability to plan, direct, integrate, and evaluate a program effectively and efficiently;
• Discreetly handle private and sensitive matters and materials with a high level of confidentiality and integrity.

Required Qualifications

• High School Diploma
• Two year’s Assistant Management experience
• Two years’ experience in a grocery store, retail store, transportation, or

other public service-related field preferred

• Valid driver’s license and are insurable to drive LivWell CHS’ vehicles
• Experience with basic technology and office computer programs, such as Microsoft Office Suite.

Preferred Qualifications

• Two plus year’s Assistant Management/Management experience
• Bachelor’s degree in human services, Social Work, Psychology, Sociology, Nursing, or a similar field and/or two years’ Case Management experience

Physical Demands:
The physical demands described here represent those that must be met by any worker to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The worker is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The worker is occasionally required to sit and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

LivWell Community Health Services is an equal opportunity employer. We encourage all applicants without regard to race, nationality, color, religion, sexual orientation, disability, sex, gender identity, age, or, veteran status. We are committed to creating an inclusive, diverse, and equitable workplace for all.