Support Services Intern (Full Time - Summer 2027)
Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.
This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported.
This internship opportunity will be offered during the Summer of 2027 and is open to eligible college students who meet the program requirements. Interns are expected to work 40 hours per week on-site at our Chesterfield office. This is a 12-week internship program with an anticipated start date of 5/17/2027 and an end date of 8/6/2027.
Key Responsibilities
- Provide technical support for client systems, software, and hardware.
- Respond to incoming support requests with professionalism and clear communication.
- Document issues and resolutions thoroughly in our ticketing system.
- Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
- Assist in identifying and implementing solutions to customer issues.
- Participate in follow-ups and escalate issues internally when needed.