Support Services Manager

This position is located at the U.S. Naval Joint Services Activity (USNAVJOINTSERV ACT), The New Sanno, Tokyo, Japan, Commander, Navy Region Japan (CNRJ). This position describes the various duties and responsibilities of a Support Services Manager including multiple business functions in support of various internal and external customers. Joint Service Activity, The New Sanno Hotel

Management and Supervision Supervises a staff composed of multinational and multilingual employees covering various support duties to include finance (plus Payroll/Cash & Banking), IHA personnel, IT, marketing, contracted services/concessionaire and administration. Aligns USNJS The New Sanno's support function with CNIC and CNRJ priorities, goals and objectives. Manages a full service hotel "back of house" business support team. Plans work, sets priorities and schedules work as necessary to ensure effective and expeditious accomplishment of priority work without adverse effect on regular and recurring work. Provides oversight and guidance for recruitment, selection, discipline, pay setting, performance awards and benefits/compensation for U.S. and Local National employees. Establishes procedures to improve production and quality of work. Develops Hotel-wide orientation and training programs. Assigns work to subordinates based on employee's capabilities, priorities and difficulty. Develops performance standards and evaluates employee's performance. Provides technical and administrative oversight, advice and instruction. Interviews candidates and recommends hiring, promotions, etc. Hears and resolves employee complaints, referring serious complaints lacking resolution to higher-level supervision. Takes disciplinary measures such as warnings and reprimands and recommends more serious disciplinary measures to higher supervision. Identifies and arranges for employee development and training requirements. Supports and promotes all aspects of the Equal Employment Opportunity Program as directed by applicable laws and regulations and communicates support to employees. All employees are assured of receiving equal consideration in determining qualifications, selections, promotions, training, details, discipline and awards. Manages an aligned, engaged, and high-performing team through leading by example and developing and executing a mission aligned vision for the organization. Creates a positive, safe work environment that allows employees to excel. Program Management Provides operational management support primarily to various Hotel and CNIC business functions. Acts as the principal advisor to the General Manager (GM) in all aspects of support services management, and acts in his/her behalf performing these functions during absence. Acts as USNJS The New Sanno's representative, under the General Manager to CNRJ N94 Support Services Offices. Seeks oversight and guidance from CNRJ NAF IT for unique software and hardware components including program point of sales/management information systems/reservation, in cooperation with CNRJ Information Technology (IT) and DoD system protocol, systems/timekeeping/SAP and Network. Coordinates with CNRJ Finance on all matters relating to accounting and payroll management. Coordinates with CNRJ Procurement on all contracting and purchasing matters. Seeks guidance from CNRJ NAF HR on all personnel management matters. Coordinates with region digital marketing on all marketing initiatives. Coordinates with CNRJ Office of Civilian Human Resources (OCHR), Labor Management Office on IHA matters. Provides oversight and monitors execution of comprehensive internal review plan, in support of periodic audits, assessments and submissions. Develops guidance and performs continuous appraisal of utilization of departmental resources to accomplish program objectives and goals. Builds and maintains strong working relationships with hotel management team while embedding a strong and prudent financial management culture. Provides oversight of priorities and plans to monitor expenses, enhance security and optimize systems and services. Ensures compliance and responsiveness in relations to DoD/Navy/N9 programs and hardware. Interacts with and is supported by CNRJ staff on a variety of topics (e.g., United States Government (USG) and Government of Japan (GOJ) policy agreements such as the Labor Cost Sharing and Utilities Cost sharing programs; appropriated fund management; Nonappropriated Funds Instrumentalities (NAFI) policy and programming; inter-service support agreements; legal services; and general oversight).