Support Services Manager

Key Responsibilities

Canteen Management

• Oversee daily canteen operations, including menu planning, food quality, hygiene standards, and vendor performance.
• Ensure compliance with Singapore food safety and hygiene regulations.
• Monitor meal schedules, employee satisfaction, and cost control.
• Conduct regular inspections and address issues related to food handling, cleanliness, and service delivery.

Cleaning & Facility Maintenance

• Manage cleaning teams or external cleaning contractors to ensure high standards of cleanliness across company premises, including offices, production areas, and common facilities.
• Develop cleaning schedules, SOPs, and inspection checklists.
• Coordinate maintenance needs with the Facilities or Engineering team.
• Ensure compliance with workplace safety and environmental standards.

Foreign Employee Housing & Welfare

• Oversee company-managed dormitories or external housing arrangements for foreign employees.
• Ensure housing conditions meet Singapore’s regulatory requirements (e.g., dormitory standards, safety, sanitation).
• Manage room assignments, occupancy records, and facility upkeep.
• Address employee welfare concerns, including living conditions, amenities, and safety.
• Coordinate transportation arrangements (e.g., shuttle services) when required.
• Liaise with HR on onboarding, orientation, and welfare programs for foreign employees.

Vendor & Contract Management

• Source, evaluate, and manage contracts for canteen operators, cleaning providers, and housing vendors.
• Monitor service-level agreements (SLAs), performance metrics, and cost efficiency.
• Handle procurement of supplies related to cleaning, canteen operations, and housing facilities.

Administration & Reporting

• Prepare monthly reports on canteen usage, cleaning performance, housing occupancy, and budget tracking.
• Maintain accurate records of inspections, incidents, and corrective actions.
• Support audits and regulatory inspections when required.

Required Skills & Competencies

• Strong operations management and coordination skills.
• Knowledge of food hygiene, cleaning standards, and facility management.
• Understanding of foreign worker housing regulations and welfare considerations in Singapore.
• Excellent communication and interpersonal skills, especially when working with diverse employee groups.
• Ability to manage vendors, contracts, and budgets effectively.
• Problem-solving mindset with attention to detail.

Qualifications

• Diploma or Degree in Facilities Management, Hospitality, Business Administration, or related fields.
• Minimum 18 years of experience in hospitality, or operations management.
• Experience managing foreign employee housing or welfare programs is an advantage.
• Familiarity with Singapore regulatory requirements for food hygiene and dormitory standards.