Support Specialist 1 (Distribution)

Position Overview

BLOC Resources is seeking a dependable, organized, and detail-oriented Support Specialist 1 (Distribution) to provide administrative and operational support for distribution-related activities in Juliette, Georgia.

The Support Specialist will play an important role in supporting day-to-day distribution operations, including inventory management, order processing, shipment coordination, billing, customer service, vendor communication, documentation, and data reporting.

The ideal candidate is highly organized, comfortable working with spreadsheets and computer systems, capable of managing multiple priorities, and committed to providing accurate and responsive support in a fast-paced operational environment.

Key Responsibilities

• Monitor and maintain inventory levels to help ensure adequate availability of products, equipment, materials, and supplies.
• Receive, review, and process orders while verifying product selection, quantities, documentation, and delivery requirements.
• Coordinate the preparation and scheduling of shipments with logistics, transportation, vendors, and other internal teams.
• Assist with proper packaging, labeling, documentation, and tracking of outgoing orders and materials.
• Respond professionally to customer inquiries concerning orders, deliveries, services, and product information.
• Investigate and assist in resolving order discrepancies, delivery issues, and other distribution-related concerns.
• Utilize spreadsheets and billing software to accurately report customer charges associated with laboratory services, repairs, vendor services, and other applicable fees.
• Maintain accurate billing information and supporting documentation.
• Collect, organize, and analyze distribution-related information, including order fulfillment, delivery times, inventory movement, and operational performance.
• Prepare spreadsheets, reports, and other documentation to support management and operational decision-making.
• Identify opportunities to improve workflows, increase efficiency, reduce unnecessary costs, and strengthen distribution processes.
• Perform appropriate quality checks on products, equipment, or materials prior to shipment to help ensure required standards and specifications are met.
• Maintain accurate and organized records for inventory, orders, shipments, billing activities, vendors, and customer interactions.
• Communicate with suppliers and vendors regarding order status, deliveries, service issues, and other operational requirements.
• Assist with vendor coordination and the resolution of discrepancies or service concerns.
• Support the training and onboarding of new team members regarding standard operating procedures, software systems, documentation requirements, and customer service expectations.
• Follow established safety procedures when handling materials, equipment, and products.
• Assist with distribution-related emergencies or unexpected operational issues, including shipment delays, product recalls, inventory shortages, and service disruptions.
• Collaborate with distribution, logistics, administrative, customer service, and other cross-functional teams.
• Perform additional administrative and operational duties as assigned.

Required Qualifications

• High school diploma or GED/equivalent required.
• Previous experience in distribution, logistics, inventory management, administrative support, customer service, warehouse operations, or a related environment is preferred.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage multiple assignments and priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Basic analytical and problem-solving skills.
• Ability to maintain accurate records and documentation.
• Strong customer-service orientation.
• Ability to work effectively both independently and as part of a team.

Technical Skills

Candidates should possess or demonstrate the ability to develop proficiency in:

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Spreadsheets and data tracking
• Billing software
• Inventory management systems
• Order-processing systems
• Electronic recordkeeping and documentation
• Data entry and reporting
• Basic data analysis

Experience working with Excel spreadsheets, billing systems, inventory software, or logistics/distribution systems is highly desirable.

Knowledge & Competencies

Successful candidates should demonstrate:

Attention to Detail: Ability to accurately process orders, billing information, inventory records, and operational documentation.

Organization: Ability to maintain multiple records, assignments, deadlines, and operational priorities.

Communication: Ability to communicate professionally with customers, coworkers, vendors, suppliers, and management.

Problem-Solving: Ability to identify operational issues, investigate discrepancies, and recommend practical solutions.

Customer Focus: Commitment to providing responsive, professional, and high-quality service.

Analytical Thinking: Ability to review operational information and identify trends, discrepancies, and opportunities for improvement.

Teamwork: Ability to collaborate effectively with distribution and cross-functional teams to accomplish operational goals.

Adaptability: Ability to respond effectively to changing priorities, shipment issues, customer needs, and unexpected operational requirements.

Safety & Quality Responsibilities

The Support Specialist is expected to maintain a strong commitment to workplace safety and quality. Responsibilities include following established safety procedures, maintaining organized work areas, properly handling materials and equipment, reporting potential hazards, and supporting compliance with applicable operational and safety requirements.

The employee will also help ensure that products, materials, records, and transactions are reviewed for accuracy and quality before completion or shipment.

Work Environment

This position supports an active distribution operation and may require interaction with administrative offices, inventory areas, warehouses, vendors, customers, and operational personnel.

Candidates should be comfortable working in an environment where priorities may change based on inventory requirements, customer needs, shipment schedules, and operational conditions.