Support Specialist I

IT Support Specialist

Duration: 3-6 month W2 contract
Work Authorization: W2 only - no C2C or third party submissions
Location: Onsite (Mendota Heights, MN)
Pay Rate: $28-33/hr per hour

Job Summary

The Support Specialist I provides front line IT support to end users, serving as the first point of contact for technical issues. This role involves handling inbound support requests, managing tickets through a helpdesk system, and assisting users both remotely and in person.

Essential Job Duties

Answer inbound support calls, log issues as tickets, and escalate when necessary
Monitor and manage helpdesk tickets submitted via forms or email
Categorize, prioritize, and resolve tickets in a timely and accurate manner
Ensure all assigned tickets are completed thoroughly and documented properly
Set up new user laptops, ship equipment as needed, and provide remote assistance with first time login and setup
Configure new user mobile devices and assist remotely with remaining setup tasks
Assist users with computer and application login issues
Provide support for company issued printers
Assist users with VPN connectivity issues
Provide basic assistance with application usage and escalate to training teams as appropriate
Support password resets and multi factor authentication (MFA) setup
Perform other duties as assigned

Qualifications

Education & Certifications

High school diploma or equivalent (required)
Associate's degree in Information Technology, Computer Science, Information Systems, Electrical Engineering, or a related field or equivalent work experience (preferred)

Experience, Knowledge & Skills

Basic experience building, configuring, and troubleshooting laptops and desktops
Working knowledge of Microsoft Windows operating systems
Basic troubleshooting experience with Android and iOS devices

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.